This website is run by Park and St Francis Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
The majority of this website is fully accessible.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 7 days.
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Park and St Francis Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The vast majority of our website works correctly on any web technology.
How our site looks and works is based on HTML5, and we test for, and support, the following browsers:
You may experience unexpected behaviour in other browsers.
This website can be navigated by using a keyboard with the following browsers:
This website cannot be navigated by using a keyboard with the following browsers:
Apple users could use Google Chrome as an alternative. We hope to include for Mozilla Firefox and Apple Safari by the end of 2020.
To navigate using the keyboard, the [Tab] key moves from the current position at one element at a time. Within the drop-down menu the following keys apply:
The content listed below is non-accessible for the following reasons:
Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.
By September 2020 we intend to have completed the process of converting PDF and other documents into accessible web formats (other than documents published before 23 September 2018, where they’re not essential to providing our services).
Our website template has no issues with Contrast Ratios meeting WCAG 2.1 AA Success Criterion 1.4.3: Contrast (Minimum) however some widgets, outside editing control, may fail permitted contrast ratios. Our supplier will contact any suppliers where this issue is identified.
Some tables are used to format text however they do not always work well with screen readers. Any such tables will be reviewed and amended (or removed) by September 2020.
Some images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We will look to either remove such images or provide text alongside a re-defined image by September 2020.
It should be noted that practice staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content this might not always be possible due to lack of website accessibility experience. Therefore it is possible some new documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually by our supplier, and at this point any non-compliant elements will be pointed out to us.
We do not consider any elements to be a disproportionate burden at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section.
Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.
Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
This website was last tested on 10/1/2020. The test was carried out by our supplier webAdore.
The test was carried out using:
Manual checks, including using screen reader Google Select and Speak within Google Chrome were also carried out.
We are actively looking to improve the accessibility on our website.
The improvements below have been identified on our current work schedule:
This statement was prepared on 23/9/2019. It was last updated on 10/1/2020.
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