SURGERY NEWS

New Website!

The practice website has been upgraded. With this comes the change to prescription ordering online. Patients will be able to order repeat medication online via Patient Online Access and no longer via the practice website.

 

Exciting News About Our E-Consult Service!

Park & St Francis Surgeries are excited to be able to offer a new way for our patients to contact the surgery with a query, whether it be a blood result or requesting a sick certificate.

You can now have your enquiry dealt with efficiently without the stress of sitting in a telephone queue.

Simply click the button on the front page to contact the team online, you will be asked the same questions our reception team would ask you on the phone, your enquiry is then submitted to our reception team who can then begin processing your request.

 

Text Messaging Service

We now have a text messaging service for all our patients, you will be receiving a text message asking you to download an app so we will be able to send you further information on your healthcare.
This is an alternative way we are able to keep in contact with you regarding any news we may have for you.

The benefits of this service are you will now be able to respond to an appointment reminder if you are unable to attend. We will be able to send you reminders for your chronic disease and any other healthcare information.

We will be sending also a text message to all our patients asking for your permission to continue sending text messaging to your mobile If you do not wish to receive any text messaging at all please respond to the text message as appropriate or contact the surgery on 02380252131 and let us know.

 

Facebook

Visit us on Facebook - click here

 

Patient Online Access

Since EMIS updated the Patient Access website, we've had so many calls from patients saying they cannot log in and This has been reported it to EMIS several times.
EMIS has now created a support centre that patients can access themselves which they has asked us to direct the patients to. They prefer to deal with the patients themselves rather than through us.

The patient support page can be accessed via the Patient Access webpage. If you click on HELP on the top right of the screen, you will see CONTACT SUPPORT again on the top right of the screen. You can then contact EMIS directly by clicking on this and then EMIS will contact you with a response.

 

E-consult - Patients aged 18 and over

For all patients who are aged 18 and for on the day appointments that are not urgent to please press E-consult on the home page and go through the same as speaking to the triage team. This means that you do not need to wait on the telephone as if needed a PDF e-consult email will sent to the triage team who will respond to the email.

 

Booking a Routine Appointment

Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 2 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.

 

Romsey Hub

GP appointments are available for west Hampshire patients on weekdays 6pm till 8pm and weekends at one of our Primary Care Extended Access Hubs. Contact NHS 111 to book an appointment or speak with your GP practice http://ow.ly/iH0l30kaX00 further information please click on this link Further information on Extended Hours Primary Care Hub.

 

Healthier Together Link

If you are worried about your child and would like to know more information click here.

 

DNA's (appointments not attended)

During the month of March 129 patients - DNA'd Doctor and Nurse appointments, if you are able to attend your appointment please contact the surgery by telephone 02380 252131 or use the cancel appointment tab on the website. Alternatively, if you are signed up for our text message reminder service, you can cancel your appointment using this. Please speak to reception for a consent form.

 

Eastleigh Borough Council brings you Your Park

Your Park is a new physical activity programme for adults (16+ years) and families, delivered as part of Eastleigh Borough Council’s SportWorks initiative.

Running from 30 July to 26 August, the programme will offer a variety of low cost activities in the Borough’s parks and open spaces. Activities include Canoeing, Tai Chi, Cardio Tennis, Family Yoga, Pilates, Park Fit and even Jog with your Dog plus lots more.

Delivered by qualified and friendly instructors, all activities are suitable for beginners and those who are 'inactive' / doing very little exercise or physical activity.

Thanks to funding from Sport England, activities cost just £3 booking fee per person for adults and £5 booking fee for family sessions.

Bookings go live Tuesday 19 June 2018 at www.eastleigh.gov.uk/YourPark

 

Antibiotic Resistance

Antibiotic resistance is one of the biggest threats facing us today. Click here for details.

Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.

What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.

Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.

 

Hampshire Walking

We are supporting the Get Hampshire Walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.
It is not difficult - a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.

Walking can also help you get out more, meet new people and improve your social life.

Click here to find out what you can get involved with in your local area.

 

Stop Smoking

Do you want to stop smoking and need support please click here.

 

Carers

Are you a carer or are cared for ? Do we have your details? If not please complete this form and hand in to reception at Park or St Francis Surgery.

 

Weight management

Click here and here.

 

Smoking cessation

Click here.

 

Exercise/staying active

Click here (for Test Valley) and here.

 

Alcohol/drug support

Click here

 

Pre-consultation sheets

To help you work with your GP we have put together a few questions. We used this for 100 patients across two surgeries in Hampshire and it was shown to help both doctors and patients. Comments included “It helped me remember and prepare”, “very useful to order my thoughts”. Fill one out and bring it along with you to your next consultation.

For your doctor it helps to know, early on, what your list of questions is and which one you want to focus on. GPs have to share their time across an average of 2000 patients so there is a limit to appointment time. Doctors have around seven minutes face to face with you within a ten minute appointment after allowing for preparation and actions afterwards.

Knowing what you think the problem is (your ideas), what you are worried it might be (your concerns) and what you hoped would happen (your expectations) is helpful for doctors. The earlier they can know your “ideas, concerns and expectations” (ICE) the better as they can then address these early on. Pre consulation Questionnaire