Covid-19 Out of Hours News

St Francis Surgery: Pilgrims Close, Chandlers Ford, Eastleigh, SO53 4ST

Park Surgery: Hursley Road, Chandlers Ford, Eastleigh, SO53 2ZH

Email    Tel: 023 8025 2131

Contact Details



Dementia Friendly Hampshire Guide

Care Choices have now made an online E Book version of the Dementia Friendly Hampshire Guide. This is available using the link below.

Dementia Friendly Hampshire Guide E Book


Strep A Infection Scare

Due to the streptococcal A infection scare, all surgeries in the country are enduring extreme high patient demands. This has led to E Consult being temporarily turned off and why there are long phone queues. To help reduce demand, please use the Healthier Together website below:

Healthier Together

On top of our normal high winter workload, we, like every other practice nationally, are seeing a large number of calls related to concerns around strep A and scarlet fever, following reports that there has been an increase of cases.

While most children will only have a mild illness, some may become seriously unwell, so if you are concerned about your child, please seek medical help. You can get more information on what to look out for and when to seek medical help on the Healthier Together website ( link above)

We are doing our best to ensure patients who need to be seen on the same day can be. We may not have capacity to see everyone and understand that delays getting through can be frustrating. We apologise for longer than usual waits to speak to our reception team.

After discussion with the Hampshire and Isle of Wight Integrated Care Board, we have made the difficult decision, along with many other local practices, that we may need to temporarily delay routine appointments to ensure urgent cases can be seen quickly. This will be done according to clinical need, and we will do what we can to reduce disruption.

If you are unable to attend an appointment or need to rearrange, please let us know as soon as possible, so that we can offer it to others.

Please be patient with us and if your reason for contacting us isn’t urgent please consider getting back in touch on another day.

Parents or guardians of children can also download the Healthier Together App for free onto their smartphone or through the website for instant advice on many common conditions. Please click on the link above for the website. 

Your local pharmacy can help with some minor ailments such as the common cold, upset stomach, or aches and pains. However, if you are getting worse or things change you can visit NHS 111 online, find your nearest Urgent Treatment Centre, or in an emergency, dial 999 or visit the emergency department.

Thank you for your understanding.


Smokefree Hampshire

Did you know you are 3x more likely to quit smoking with support & medication and this can be offered to you free of charge. You can text QUIT to 66777, telephone 08007723649 or self refer on this website: Smokefree Hampshire


Dr Mark Rickenbach


We would like to inform you that Dr Rickenbach has been unwell and is not likely to be returning to the Practice until August 2023. Dr Laila Nicholson is working at the Practice to help support all of Dr Rickenbach's patients.

I am sure you would like to join us in sending best wishes for his speedy recovery.

The GP Partners and Staff


Dr Fariha Zahid

We would like to welcome Dr Fariha Zahid to our practice team. Dr Zahid joined us at the beginning of December as a Salaried GP and will be working Mondays, Tuesdays and Thursdays.


Park Surgery Extended Access

As from 1st October 2022 Park Surgery will no longer be open every Saturday. 

We will now be open on alternate Saturdays from 8th October 8am till 12noon.

If you need any medical assistance when Park Surgery is closed, please call 111.

In an event of an emergency please call 999.


Hampshire Walking

We are supporting the Get Hampshire Walking campaign.

Please see the Test Valley Health Walks page for details of local socially distanced walks in the Test Valley area.


Antibiotic Resistance

Antibiotic resistance is one of the biggest threats facing us today. See the Antiobiotic Guardian website for details.

Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic surgical procedures, even chemotherapy and animal health all rely on access to effective antibiotic therapy.

What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.

Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.


Help us to help you faster with the NHS App

You can now use NHS App online to access services on your computer, as well as your smart-phone or tablet.

This service allows you to:

  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Get health information and advice
  • View your medical record securely
  • Demonstrate you Covid-19 vaccination status


Help us to help you faster - consent to contact by text message or email

You can now register to receive information on health promotion, research, and practice events by text message and email. If you would like to register for this service please fill out the consent form.