Covid-19 Out of Hours News

St Francis Surgery: Pilgrims Close, Chandlers Ford, Eastleigh, SO53 4ST

Park Surgery: Hursley Road, Chandlers Ford, Eastleigh, SO53 2ZH

Email    Tel: 023 8025 2131

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Covid 19 and Vaccination Information

Everyone eligible for the COVID-19 vaccine who has not yet received the jab is urged to do so as soon as possible to protect themselves, loved ones and our communities against the virus.

If you are aged over 16, you can book your vaccination using the NHS App or by calling our vaccination booking hotline 02380 240980 (lines are open Monday-Friday 08.30-12.00).

We are still employing social distancing measures, using face masks and hand sanitising. Please attend suitably dressed to allow quick access to the top of your arm.

Please also ensure your contact details are up to date - mobile numbers and e-mail details are especially useful, since they allow us to reduce our carbon footprint, cut down the practice running costs - as well as improve efficency in organising your care.

Park and St Francis Surgery does not have the contract to vaccinate children up to the age of 16 years.

The majority of childhood vaccinations will take place at their school, or alternatively, you can book their vaccine online or phone 119, once they are eligible. 

Please do not contact the surgery to attempt to book children's vaccination therefore.

Please do not contact the GP surgery about COVID-19 vaccination status. GPs cannot provide letters showing a person’s COVID-19 vaccination status.


Beware: Covid Passport Scam E-mails

We have had reports of scam e-mails being sent to patients reguarding "Covid passport", purporting to be from Patient Access.  

Patient Access users are advised to therefore check the name and e-mail address of the sender: all e-mails from Patient Access will come from: Do not click on any log-in links that you receive via e-mail, instead visit the site using the address bar of your browser - this way you know you are on the genuine Patient Access log in page. You can find more information and guidance on their information security page.


Demonstrating COVID-19 vaccination status

Anyone living in England can now get their proof of COVID-19 vaccination status through the NHS App.

You can also call 119 to request a letter of proof of Covid-19 vaccination status.


Message from the Park and St Francis Research Team: "Please help us Fight Covid-19 by volunteering for research"

The PRINCIPLE trial aims to find treatments that reduce hospital admissions and improve symptoms for people with COVID-19.

You could be eligible to enrol and help us if you are over 18 years and have had COVID-19 symptoms with a positive COVID-19 test in the last 14 days.

Enrol in Principle trial here.

Please see the Primary Care Clinical Trials Unit website for further information about this study.

If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, which is run by the National Institute for Health Research.'

"Thank-you to all our fabulous patients who have supported us in the various Covid-19 (and other) trials we have been running over the last 12 months or so - we really appreciate the time you have given us! Your contributions, have been, and continue to be, vital in the development of effective strategies, treatments and vaccines that will help control the virus, both now, and as it continues to evolve."  Dr S Glanville, Clinical lead for Research at Park and St Francis Surgery



To reduce potential spread of COVID-19 within the surgery we have made the following immediate changes:

Making an appointment

We do anticipate some staff shortages due to sickness and self isolation but we are commited to giving you the best possible care at this difficult time. 

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section for advice and guidance on a range of medical conditions.

See the Hampshire County Council Coronavirus Resource Page, for useful links and information to assist older and vulnerable Hampshire residents during the current pandemic.

You can access urgent medical advice from NHS 111 online. You can also use eConsult to request clinical advice from the practice online. We aim to respond to any eConsult requests before the end of the following working day, either by telephone or e-mail, to resolve your enquiry. 

For administrative enquiries, or to request prescriptions, you can e-mail the practice at:

We aim to respond to any e-mail enquiries within 3 working days.

All requests for appointments must be made online using eConsult, Patient Access or the NHS App or by calling 02380 252131.

If you cannot keep your appointment, please let us know so that we can offer it to another patient. 

Our GP practice is still required to operate a "total triage" system - each request will be passed to a clinician who will try to resolve your issue remotely. In order to assist us with this assesment, it is often very useful for you to let us know any additional data that may be availible, such as your temperature, heart rate, current weight, blood pressure and oxygen saturations.

Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact and remind you about future appointments.

Attending your appointment

We kindly ask that you do not enter the surgery unless you have been given a face to face appointment.  

Please can you ensure that you wear a face mask, or face covering, before you enter the building.

Only the patient is to come into the building (one adult is permitted to accompany a child or vulnerable person).

If you have symptoms of COVID-19, a high temperature, a new continuous cough or a change/loss to your sense of smell or taste, use the NHS 111 coronavirus service. Only call 111 if you cannot get help online.