Welcome to Park and St Francis Surgery



Due to the current pandemic, and the pressure this will put on the Hospitals and the Out of Hours Service, St Francis Surgery have agreed to open the practice on the Easter bank holidays, Friday 10th April, and Monday 13th April.

We will be open our normal hours (8.30-6.30. Our phones and eConsult will be running as usual.

If you wish to use eConsult, please visit https://www.parksurgery-hursleyrd.nhs.uk/.

Our phone number is 02380 252131.

Local pharmacies will also be opening over the bank holiday. We are currently obtaining a list of the hours they will be open - please keep your eye on Facebook for more information.

The Hot Practice where any patients who have Covid symptoms, and need a face to face assessment will also be open on the Bank Holidays. The clinician at the practice will give you more details on the telephone if they decide you need to be seen.



If you are not attending the appointment please wait in your car.

For children and vulnerable people, we ask that only one person accompanies the patient to the appointment.




From the GP Partners and Staff  - update 30/3/2020

In view of the unprecedented nature of the current situation we would appreciate it if anyone with a routine issue could delay contacting the practice until matters have stabilised in a few weeks time.

In order to maintain as comprehensive a service as possible and support as many patients all GPs and Nurses will be telephone patients and triaging, they will then decide if you need to have a face to face appointment.

COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done.

We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

• Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 02380252131 or online through our website www.parksurgery-hursleyrd.nhs.uk

• Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;

• Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

• If you need to have a face to face appointment, you may be asked to attend one of the following surgeries St Francis Surgery, Pilgrims Close, Chandlers Ford SO53 4ST

• If you have symptoms of Corona Virus (Covid 19) you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

• We may have already contacted you to let you know that we will be positng your paperwork to you.

• If you are able to, please continue to use this website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;

• If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

• We will no longer be accepting any prescriptions or paperwork from the reception desk. Please put this in the letter box – this can be done without accessing the reception.

How can you help?

• Please be patient – our phone lines are very busy;

• Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;

• Do you simply need general advice? If you do, can you use 111 online for this or visit our website to access E-consult

• If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;

• If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02380252131 and we will discuss your needs;

• Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.

• Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.

• You can e mail the practice at WHCCG.ParkSurgery-admin@nhs.net

See more information at Facebook: ParkandStFrancisSurgery and Twitter: @ParkStFrancis

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.



The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why the government is now (23 March 2020) introducing three new measures.

1. Requiring people to stay at home, except for very limited purposes

2. Closing non-essential shops and community spaces

3. Stopping all gatherings of more than two people in public

Every citizen must comply with these new measures. The relevant authorities, including the police, will be

given the powers to enforce them – including through fines and dispersing gatherings.

These measures are effective immediately. The Government will look again at these measures in three weeks, and relax them if the evidence shows this is possible.


You should only leave the house for one of four reasons.

  • Shopping for basic necessities , for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your
  • household.
  • Any medical need , or to provide care or to help a vulnerable person.
  • Travelling to and from work , but only where this absolutely cannot be done from home.

These four reasons are exceptions - even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household. These measures must be followed by everyone. Separate advice is available for individuals or households who are isolating , and for the most vulnerable who need to be shielded . If you work in a critical sector outlined in this guidance , or your child has been identified as vulnerable, you can continue to take your children to school. Where parents do not live in the same household, children under 18 can be moved between their parents’ homes


Last week, the Government ordered certain businesses - including pubs, cinemas and theatres - to close.

The Government is now extending this requirement to a further set of businesses and other venues,


  • all non-essential retail stores - this will include clothing and electronics stores; hair, beauty and nail salons; and outdoor and indoor markets, excluding food markets.
  • libraries, community centres, and youth centres .
  • indoor and outdoor leisure facilities such as bowling alleys, arcades and soft play facilities.
  • communal places within parks , such as playgrounds, sports courts and outdoor gyms.
  • places of worship, except for funerals attended by immediate families.
  • hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses for
  • commercial/leisure use (excluding permanent residents and key workers).

More detailed information can be found here , including a full list of those businesses and other venues that must close. Businesses and other venues not on this list may remain open.


To make sure people are staying at home and apart from each other, the Government is also stopping all public gatherings of more than two people .

There are only two exceptions to this rule:

  • where the gathering is of a group of people who live togethe r - this means that a parent can, for
  • example, take their children to the shops if there is no option to leave them at home.
  • where the gathering is essential for work purposes - but workers should be trying to minimise all
  • meetings and other gatherings in the workplace.

In addition, the Government is stopping social events, including weddings, baptisms and other religious

ceremonies. This will exclude funerals, which can be attended by immediate family.


These measures will reduce our day to day contact with other people. They are a vital part of our efforts to reduce the rate of transmission of coronavirus.

Every citizen is instructed to comply with these new measures.

The Government will therefore be ensuring the police and other relevant authorities have the powers to

enforce them, including through fines and dispersing gatherings where people do not comply.

They will initially last for the three weeks from 23 March, at which point the Government will look at them

again and relax them if the evidence shows this is possible.


CORONAVIRUS INFORMATION - updated 23/03/2020

Important information about the coronavirus (COVID-19)

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

gov.uk Coronavirus COVID-19 advice



THERE IS NO CURRENT SHORTAGE OR EXPECTED SHORTAGE AND STOCK PILING WILL CREATE AN UNNECESSARY PROBLEM. Please advise us of your nominated pharmacy to enable us to send your prescriptions electronically, reducing your need to attend the surgery.



Government launches Coronavirus Information Service on WhatsApp

The UK Government has today launched a GOV.UK Coronavirus Information service on WhatsApp. Published 25 March 2020

From: Cabinet Office, Department of Health and Social Care, and Public Health England

The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.

Prof Yvonne Doyle, Medical Director, Public Health England, said: This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.

Matt Idema, Chief Operating Officer, WhatsApp, said: At difficult times like these, people are using WhatsApp more than ever to connect with and support their friends, family and communities. We are pleased to be able to provide the UK Government with the communications tools to help them answer the public’s questions about the virus with reliable, timely health advice, in order to keep people safe.

Other recent Government communications include:

Earlier this week the government texted people across the UK to inform them of the new rules announced by the Prime Minister on 23 March 2020. Details here - gov.uk - coronavirus sms messages

The Government has also sent text messages to the vulnerable as part of the shielding package announced by the Prime Minister on 22 March 2020. Details here - gov.uk - guidance on shielding and protecting extremely vulnerable persons from Covid 19




Patient Participation Group ATM Meeting

Please note the above meeting has been cancelled from 7th April 2020 and has now been re booked for 8th July 2020.



You can now have your enquiry dealt with efficiently without the stress of sitting in a telephone queue.

Simply click the button to "get started" you will be asked the same questions our reception team would ask you on the phone, your enquiry is then submitted to our reception team who can then begin processing your request.


Welcome to our website

Welcome to our website which we hope you will find both useful and informative.

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill.  We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions, regardless of your race, gender, ethnic or national origin, belief, sexual orientation, marital status, gender reassignment, age or disability. 


Our Mission Statement

Park and St Francis surgery aims to provide the best possible care in a happy working environment which values practice and personal development based on achievable and realistic goals.

We have changed the way we patients are able to book for on the day appointments, anyone over the age of 18 please use the E-consult (above) this will signpost you to the most appropriate outcome. E-Consult is the same as calling into speak to our triage nurse and will ( if needed ) email our team with your e-consult consultation where the triage nurse will respond to you. The benefits of this service are that it saves you waiting on the phone and may signpost you to the best outcome for you. 


DNAs (Did not Attend)

Patients who did not arrive for their appointments within the month of March 2020.

169 patients did not attend for their appointments in February , these could have been used by other patients. If you are unable to attend your appointment, please can you respond to the text message reminder ( if you have consented for us to send these to you) by texting CANCEL and it will cancel your appointment automatically. If we do not have your up-to-date mobile number or you wish to sign up to receive reminders, please contact the surgery. Thank you.


Welcome to...

We would like to welcome Dr Laila Nicholson to our practice. Dr Nicholson replaces Dr Maha Ahmad and all patients who were registered under Dr Ahmad will now be registered under Dr Nicholson.


Julie Bythell has just joined our team, Doctors and Nurses can refer patients of all age groups to Julie for signposting and support with problems such as dementia, depression, weight management, chronic disease etc.  Please note Julie will be able to read patients records and write entries directly into them.

Julie has comprised a list of local contacts for our patients if they need to self isolate. contact details for local support


Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/



We are currently working with our West Hampshire Clinical Commissioning Group to work towards accreditation for LGBT Plus friendly practice. This is to improve the services that general practice provide for this group.

In confidence we would like to talk to any of our patients who identify as part of the LGBT community group.

Please email WHCCG.ParkSurgery-Admin@nhs.net


Latest CQC Report

Our latest CQC report is now available from the CQC website. We are rated 'GOOD' overall with some areas of outstanding practice.


New Website!

The practice website has been upgraded. With this comes the change to prescription ordering online. Patients will be able to order repeat medication online via Patient Online Access and no longer via the practice website.


If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Park & St Francis Surgery online service available at practice you can continue to use it. You can use the NHS App as well.

For more information go to: www.nhs.uk/nhsapp


Veteran Friendly Practice

We are pleased to announce that we are a Veteran Friendly Practice. This means any patients that are Veteran can get support and further guidance. if you are a Veteran and we do not know you are; please contact us and let us know so we can update your medical records.

Veterans Friendly Leaflet


Dementia Friendly Practice

You may be aware that we are a Dementia friendly practice recently care choices have released a guidance for all patients and carers - a practical guide to living with dementia in hampshire.  You can read the Care Choices dementia guide  or pop into Park Surgery or St Francis Surgery for a copy in the waiting rooms.


PPG Survey 2019

Here is our  Patient Participation Survery for 2019 Thank you to all our patients for completing this survery this helps us to make specific changes for our patients in our practice. PPG 2019 Survey

Our Responses - We have made changes in response to the Patient Participation Survey by:

  • Opening our appointment booking system to allow patients to book up to 4 weeks ahead. 
  • Changed our practice website.
  • Advertise and promote the use of evening and weekend appointments for patients at our local out of hours hubs.
  • Have specific information stands in the practice waiting room and speakers for the meetings.  


Booking a Routine Appointment

Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 4 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.


Extended Hours Appointments


Cancelling an Appointment on line

To cancel appointments on line please access online services. Any appointments you wish to cancel within 24 hours please phone the surgery direct. Appointments for Monday Mornings should not be cancelled later than Thursday on the website.


Accessible Information

If any patient registered with Park & St Francis Surgery has a disability, impairment or sensory loss we are able to offer you information that you can better access or understand, so that you can receive the necessary help you need. Please make a clinician or receptionist aware so we can update our records.


Disabled Access

Both surgeries have been designed and built to accommodate the needs of disabled patients. All electronic entrances and doorways are easily negotiable by normal wheelchairs. Counters have lowered sections where possible to provide reasonable access to people unable to use the higher main counters. There are disabled toilet facilities on every floor and, where appropriate, a lift is available if required.


Text Messaging reminders

You are now able to receive a text message reminder when you book your appointments. You will then receive an alert of your scheduled appointment on your mobile. You will receive a second message two days prior to your appointment. Help us keep in contact with you via text messaging , sign up for the service which sends a confirmation text when you book an appointment. You will also receive a text reminder 24 hours prior to your appointment.


Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as being able to change your contact details and completing health questionnaires. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Medical matters, vacancies (including locuming) and official complaints, however, cannot be dealt with via this form - please send these matters in writing to the Practice Manager.


Practice News

Our Current News stories include:

  • New Website!
  • Exciting News About Our E-Consult Service!
  • Text Messaging Service
  • Find us on Facebook
  • Patient Online Access
  • E-consult - Patients aged 18 and over
  • Booking a Routine Appointment
  • Extended hours Hub
  • Healthier Together Link
  • DNA's (appointments not attended)
  • Eastleigh Borough Council brings you Your Park
  • Antibiotic Resistance
  • Hampshire Walking
  • Stop Smoking
  • Carers
  • Weight management
  • Smoking cessation
  • Exercise/staying active
  • Alcohol/drug support
  • Pre-consultation sheets
  • Read our news page...


Other News and Information

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

If you need medical attention

'Choose' Well by choosing the right service. See the Choose Well leaflet for more information.


Choose Well

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.




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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

View our results

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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