Welcome to Park and St Francis Surgery

Welcome to our website which we hope you will find both useful and informative.

With patient’s needs at the heart of everything we do, our website has been designed to help you find the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful resources on support organisations or you can visit the self help page where you can even make your own referals directly to some specialist services.

Please note that the surgery will be closed for the Bank Holiday, Monday 25th May. For urgent medical advice when the surgery is closed, contact NHS 111

IMPORTANT COVID-19 RESEARCH UPDATE 24th April 2020

Message from the Park and St Francis Research Team: "We need your help - please consider enrolling in this study"

'Park and St Francis Surgery is supporting vital COVID 19 research. As part of this, we are helping to carry out a national priority research study called PRINCIPLE. If you have symptoms of COVID 19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study. If you'd like to discuss taking part in PRINCIPLE, please contact us.

Please see the Primary Care Clinical Trials Unit website for full details of this study.

If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, which is run by the National Institute for Health Research.'

Enrol in the PRINCIPLE trial

COVID-19 OPERATIONAL CHANGES  FROM 30th March 2020

To reduce potential spread of COVID-19 within the surgery we have made the following immediate changes

Making an appointment

We do anticipate some staff shortages due to sickness and self isolation but we are commited to giving you the best possible care at this difficult time. 

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section for advice and guidance on a range of medical conditions.

See the Hampshire County Council Coronavirus Resource Page, for useful links and information to assist older and vulnerable Hampshire residents during the current pandemic.

For general advice please try using NHS 111 online or visit eConsult.

If you have a high temperature, a new continuous cough or a change/loss to your sense of smell or taste, use the NHS 111 coronavirus service. Only phone NHS 111 if you cannot get help online.

All requests for appointments must be made online using eConsult, Patient Access or the NHS App or by calling 02380 252131.

If you cannot keep your appointment, please let us know so that we can offer it to another patient. 

Our GP practice has now moved to a "total triage" system - each request will be passed to a clinician who will try to resolve your issue remotely, wherever possible.

Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact and remind you about future appointments.

Attending your appointment

Park Surgery is closed for the foreseeable future.

Patients who have been given face to face appointments will be seen at St Francis Surgery.

Please do not attend the surgery unless you have been given a face to face appointment.

To gain access to St Francis Surgery, please ring the inner doorbell.

Only the patient is to come into the building (one adult is permitted to accompany a child or vulnerable person).

If you have symptoms of COVID-19, a high temperature, a new continuous cough or a change/loss to your sense of smell or taste, use the NHS 111 coronavirus service. Only call 111 if you cannot get help online. NHS 111 will either give advice, arrange an emergency face to face GP appointment at a local "hot hub" or, where neccessary, arrange hospital admission. The "hot hub" is based at a local GP surgery and has been set up specifically to safely assess patients that need seeing who may have COVID-19 infection.

DNA (Did not attend) - please cancel if you can't attend

169 patients did not attend for their appointments in February 2020 - these could have been used by other patients.

If you are unable to attend your appointment, please cancel your appointment using Patient Choice, the NHS App or calling the surgery 02380 252131, in addition, patients who receive TEXT reminders can respond CANCEL.

Repeat prescriptions

If you are able to, please use Patient Access or the NHS App to order your repeat prescription. 

Please ensure you have nominated a local pharmacy for us to send the prescriptions to electronically - this will stop prescriptions getting lost, will significantly increase the efficiency of the process for the surgery and, by reducing footfall, will reduce transmission of COVID-19. You may nominate the pharmacy using the NHS app or by speaking to your pharmacist or GP surgery directly.

If you cannot order your repeat prescription any other way, then you may deliver your request through the outer letterbox at the St Francis OR Park surgery buildings. Please do not try to enter the building when dropping off repeat prescription requests. 

Please do not order medication earlier than you need, there is no current shortage but stockpiling of medication may lead to supply issues and potential waste.

For the moment you can still e-mail the practice to request repeat prescriptions at WHCCG.ParkSurgery-admin@nhs.net, but we would ask only use this if you are unable to use the other electronic means.