Welcome to Park and St Francis Surgery

Novel Coronavirus

• If you have returned from these specific areas since February 19th, you should call NHS 111 and self-isolate even if you do not have symptoms:

• Iran

• Specific lockdown areas in Northern Italy as designated by the Government of Italy

• Special care zones in South Korea as designated by the Government of the Republic of South Korea

• Hubei province (as previously noted)

• If you have returned from these areas since February 19th and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111. You do not need to self-isolate if you have no symptoms.

• Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),

• Vietnam

• Cambodia

• Laos

• Myanmar

• Those who have returned from previously identified geographic areas within the past 14 days and develop symptoms, however mild, should self-isolate at home immediately and call NHS 111.

Find out more at the Government coronavirus advice page

eConsult

You can now have your enquiry dealt with efficiently without the stress of sitting in a telephone queue.

Simply click the button to "get started" you will be asked the same questions our reception team would ask you on the phone, your enquiry is then submitted to our reception team who can then begin processing your request.

Welcome to our website

Welcome to our website which we hope you will find both useful and informative.

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill.  We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions, regardless of your race, gender, ethnic or national origin, belief, sexual orientation, marital status, gender reassignment, age or disability. 

Our Mission Statement

Park and St Francis surgery aims to provide the best possible care in a happy working environment which values practice and personal development based on achievable and realistic goals.

We have changed the way we patients are able to book for on the day appointments, anyone over the age of 18 please use the E-consult (above) this will signpost you to the most appropriate outcome. E-Consult is the same as calling into speak to our triage nurse and will ( if needed ) email our team with your e-consult consultation where the triage nurse will respond to you. The benefits of this service are that it saves you waiting on the phone and may signpost you to the best outcome for you. 

DNAs (Did not Attend)

Patients who did not arrive for their appointments within the month of January 2020.

134 patients did not attend for their appointments in January , these could have been used by other patients. If you are unable to attend your appointment, please can you respond to the text message reminder ( if you have consented for us to send these to you) by texting CANCEL and it will cancel your appointment automatically. If we do not have your up-to-date mobile number or you wish to sign up to receive reminders, please contact the surgery. Thank you.

Welcome to...

We would like to welcome Dr Laila Nicholson to our practice. Dr Nicholson replaces Dr Maha Ahmad and all patients who were registered under Dr Ahmad will now be registered under Dr Nicholson.

OUR NEW SOCIAL PRESCRIBER

Julie Bythell has just joined our team, Doctors and Nurses can refer patients of all age groups to Julie for signposting and support with problems such as dementia, depression, weight management, chronic disease etc.  Please note Julie will be able to read patients records and write entries directly into them.

Catch it. Bin it. Kill it.

You can still have your Flu Vaccination it is not too late !

Our practice has still some flu vaccinations left for patients who are eligilble.

Why flu vaccination is important for people with long-term health conditions:

Flu on top of any long-term health condition can easily develop into something very serious, and you could end up in hospital. You are eligible for the free flu jab if you have the following conditions:

• COPD, bronchitis, emphysema or asthma
• Heart disease
• Kidney disease
• Liver disease
• Have had a stroke or a transient ischaemic attack (TIA)
• Diabetes
• Lowered immunity as a result of disease or medical treatment, such as steroid medication or cancer treatment
• A neurological condition, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), cerebral palsy, or a learning disability
• A problem with your spleen, including sickle cell disease, or if you have had your spleen removed
• A BMI of 40 or above (seriously overweight)

Don't put it off –  get the flu jab now. It's free because you need it.

LGBT + FRIENDLY PRACTICE

We are currently working with our West Hampshire Clinical Commissioning Group to work towards accreditation for LGBT Plus friendly practice. This is to improve the services that general practice provide for this group.

In confidence we would like to talk to any of our patients who identify as part of the LGBT community group.

Please email WHCCG.ParkSurgery-Admin@nhs.net

Latest CQC Report

Our latest CQC report is now available from the CQC website. We are rated 'GOOD' overall with some areas of outstanding practice.

New Website!

The practice website has been upgraded. With this comes the change to prescription ordering online. Patients will be able to order repeat medication online via Patient Online Access and no longer via the practice website.

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Park & St Francis Surgery online service available at practice you can continue to use it. You can use the NHS App as well.

For more information go to: www.nhs.uk/nhsapp

Veteran Friendly Practice

We are pleased to announce that we are a Veteran Friendly Practice. This means any patients that are Veteran can get support and further guidance. if you are a Veteran and we do not know you are; please contact us and let us know so we can update your medical records.

Veterans Friendly Leaflet

Dementia Friendly Practice

You may be aware that we are a Dementia friendly practice recently care choices have released a guidance for all patients and carers - a practical guide to living with dementia in hampshire.  You can read the Care Choices dementia guide  or pop into Park Surgery or St Francis Surgery for a copy in the waiting rooms.

PPG Survey 2019

Here is our  Patient Participation Survery for 2019 Thank you to all our patients for completing this survery this helps us to make specific changes for our patients in our practice. PPG 2019 Survey

Our Responses - We have made changes in response to the Patient Participation Survey by:

• Opening our appointment booking system to allow patients to book up to 4 weeks ahead. 
• Changed our practice website.
• Advertise and promote the use of evening and weekend appointments for patients at our local out of hours hubs.
• Have specific information stands in the practice waiting room and speakers for the meetings.  

Booking a Routine Appointment

Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 4 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.

Extended Hours Appointments

Cancelling an Appointment on line

To cancel appointments on line please access online services. Any appointments you wish to cancel within 24 hours please phone the surgery direct. Appointments for Monday Mornings should not be cancelled later than Thursday on the website.

Accessible Information

If any patient registered with Park & St Francis Surgery has a disability, impairment or sensory loss we are able to offer you information that you can better access or understand, so that you can receive the necessary help you need. Please make a clinician or receptionist aware so we can update our records.

Disabled Access

Both surgeries have been designed and built to accommodate the needs of disabled patients. All electronic entrances and doorways are easily negotiable by normal wheelchairs. Counters have lowered sections where possible to provide reasonable access to people unable to use the higher main counters. There are disabled toilet facilities on every floor and, where appropriate, a lift is available if required.

Text Messaging reminders

You are now able to receive a text message reminder when you book your appointments. You will then receive an alert of your scheduled appointment on your mobile. You will receive a second message two days prior to your appointment. Help us keep in contact with you via text messaging , sign up for the service which sends a confirmation text when you book an appointment. You will also receive a text reminder 24 hours prior to your appointment.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as being able to change your contact details and completing health questionnaires. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Medical matters, vacancies (including locuming) and official complaints, however, cannot be dealt with via this form - please send these matters in writing to the Practice Manager.

Practice News

Our Current News stories include:

• New Website!
• Exciting News About Our E-Consult Service!
• Text Messaging Service
• Find us on Facebook
• Patient Online Access
• E-consult - Patients aged 18 and over
• Booking a Routine Appointment
• Extended hours Hub
• Healthier Together Link
• DNA's (appointments not attended)
• Eastleigh Borough Council brings you Your Park
• Antibiotic Resistance
• Hampshire Walking
• Stop Smoking
• Carers
• Weight management
• Smoking cessation
• Exercise/staying active
• Alcohol/drug support
• Pre-consultation sheets
• Read our news page...

Other News and Information