Welcome to Park St Francis Surgery
You can now have your enquiry dealt with efficiently without the stress of sitting in a telephone queue.
Simply click the button to "get started" you will be asked the same questions our reception team would ask you on the phone, your enquiry is then submitted to our reception team who can then begin processing your request.
Welcome to our website which we hope you will find both useful and informative.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill. We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions, regardless of your race, gender, ethnic or national origin, belief, sexual orientation, marital status, gender reassignment, age or disability.
Our Mission Statement
Park and St Francis surgery aims to provide the best possible care in a happy working environment which values practice and personal development based on achievable and realistic goals.
We have changed the way we patients are able to book for on the day appointments, anyone over the age of 18 please use the E-consult (above) this will signpost you to the most appropriate outcome. E-Consult is the same as calling into speak to our triage nurse and will ( if needed ) email our team with your e-consult consultation where the triage nurse will respond to you. The benefits of this service are that it saves you waiting on the phone and may signpost you to the best outcome for you.
Flu season is coming soon but there will unfortunately be a delay this year.
For all our patients under 65 years of age, there is a delay on the manufacturing of the vaccination so therefore we will not receive a delivery to the practice until middle October to late November. The Flu Vaccination will be delivered in batches – This is countrywide and affects all GP Practices and Chemists.
Our practice will be organising appointments to reflect what we have in stock, this means that unless you have an appointment organised, we will not be able to give you a vaccination outside of you appointment, one appointment = 1 vaccination.
There is no delay for patients aged over 65.
We are writing to everyone who is eligible for flu jab giving you further information on when the Flu vaccination on when you can attend.
Please be reassured that there is plenty of time for our eligible patients to receive their flu vaccination within the Flu season.
LGBT + FRIENDLY PRACTICE
We are currently working with our West Hampshire Clinical Commissioning Group to work towards accreditation for LGBT Plus friendly practice. This is to improve the services that general practice provide for this group.
In confidence we would like to talk to any of our patients who identify as part of the LGBT community group.
Please email WHCCG.ParkSurgery-Admin@nhs.net
Latest CQC Report
Our latest CQC report is now available from the CQC website. We are rated 'GOOD' overall with some areas of outstanding practice.
The practice website has been upgraded. With this comes the change to prescription ordering online. Patients will be able to order repeat medication online via Patient Online Access and no longer via the practice website.
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Park & St Francis Surgery online service available at practice you can continue to use it. You can use the NHS App as well.
For more information go to: www.nhs.uk/nhsapp
Veteran Friendly Practice
We are pleased to announce that we are a Veteran Friendly Practice. This means any patients that are Veteran can get support and further guidance. if you are a Veteran and we do not know you are; please contact us and let us know so we can update your medical records.
Dementia Friendly Practice
You may be aware that we are a Dementia friendly practice recently care choices have released a guidance for all patients and carers - a practical guide to living with dementia in hampshire. You can read the Hampshire Dementia Guide or pop into Park Surgery or St Francis Surgery for a copy in the waiting rooms.
DNAs (Did not Attend)
Patients who did not arrive for their appointments within the month of September
119 patients did not attend for their appointments - These could have been used by another patient. If you are unable to attend the appointment please can you respond to the text message reminder ( if you have consented for us to send these to you) by texting CANCEL and it will cancel your appointment automatically. If you we do not have your up-to-date mobile number and wish to sign up to recieve reminder please contact the surgery or go to our practice website www.parksurgery-hursleyrd.nhs.uk - Thank you
PPG Survey 2019
Here is our Patient Participation Survery for 2019 Thank you to all our patients for completing this survery this helps us to make specific changes for our patients in our practice. PPG 2019 Survey
Our Responses - We have made changes in response to the Patient Participation Survey by:
- Opening our appointment booking system to allow patients to book up to 4 weeks ahead.
- Changed our practice website.
- Advertise and promote the use of evening and weekend appointments for patients at our local out of hours hubs.
- Have specific information stands in the practice waiting room and speakers for the meetings.
Booking a Routine Appointment
Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 4 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.
Extended Hours Appointments
Cancelling an Appointment on line
To cancel appointments on line please access online services. Any appointments you wish to cancel within 24 hours please phone the surgery direct. Appointments for Monday Mornings should not be cancelled later than Thursday on the website.
If any patient registered with Park & St Francis Surgery has a disability, impairment or sensory loss we are able to offer you information that you can better access or understand, so that you can receive the necessary help you need. Please make a clinician or receptionist aware so we can update our records.
Both surgeries have been designed and built to accommodate the needs of disabled patients. All electronic entrances and doorways are easily negotiable by normal wheelchairs. Counters have lowered sections where possible to provide reasonable access to people unable to use the higher main counters. There are disabled toilet facilities on every floor and, where appropriate, a lift is available if required.
Text Messaging reminders
You are now able to receive a text message reminder when you book your appointments. You will then receive an alert of your scheduled appointment on your mobile. You will receive a second message two days prior to your appointment. Help us keep in contact with you via text messaging , sign up for the service which sends a confirmation text when you book an appointment. You will also receive a text reminder 24 hours prior to your appointment.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as being able to change your contact details and completing health questionnaires. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Medical matters, vacancies (including locuming) and official complaints, however, cannot be dealt with via this form - please send these matters in writing to the Practice Manager.
Our Current News stories include:
- New Website!
- Exciting News About Our E-Consult Service!
- Text Messaging Service
- Find us on Facebook
- Patient Online Access
- E-consult - Patients aged 18 and over
- Booking a Routine Appointment
- Extended hours Hub
- Healthier Together Link
- DNA's (appointments not attended)
- Eastleigh Borough Council brings you Your Park
- Antibiotic Resistance
- Hampshire Walking
- Stop Smoking
- Weight management
- Smoking cessation
- Exercise/staying active
- Alcohol/drug support
- Pre-consultation sheets
- Read our news page...
Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.More Information
If you need medical attention
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Self Help Advice and Tools
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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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