Coronavirus (COVID-19)

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Welcome to Park and St Francis Surgery

Welcome to our website which we hope you will find both useful and informative

With patient’s needs at the heart of everything we do, our website has been designed to help you find the information you need. As well as specific practice details such as opening hours and how to register, you’ll find resources on cancer screening, links to a number of diverse support organisations or you can visit the self help page where you can even make your own referals directly to some specialist services.


New Telephone System

On Tuesday 18th January, we will be having a new phone system installed.

We do hope that this will run smoothly, however, there may be some 'teething issues' during this time.

If you do experience any issues getting through on the phone during the switch over, please accept our apologies and be assured that we will work to resolve them as quickly as possible.

Many thanks for your understanding. 


Beware: Covid Passport Scam E-mails

We have had reports of scam e-mails being sent to patients reguarding "Covid passport", purporting to be from Patient Access.  

Patient Access users are advised to therefore check the name and e-mail address of the sender: all e-mails from Patient Access will come from: Do not click on any log-in links that you receive via e-mail, instead visit the site using the address bar of your browser - this way you know you are on the genuine Patient Access log in page. You can find more information and guidance on their information security page.


Covid 19 and Vaccination Information

Help us reduce the impact of the next Covid-19 wave by booking your vaccination with us.

We are still employing social distancing measures, using face masks and hand sanitising. Please attend suitably dressed to allow quick access to the top of your arm.

Please also ensure your contact details are up to date - mobile numbers and e-mail details are especially useful, since they allow us to reduce our carbon footprint, cut down the practice running costs - as well as improve efficency in organising your care.

Everyone eligible for the COVID-19 vaccine who has not yet received the jab is urged to do so as soon as possible to protect themselves, loved ones and our communities against the virus.

If you are aged over 16, you are now able to book your vaccination using the NHS App, or by calling our vaccination booking hotline 02380 240980. (lines are open Monday-Friday 08.30-12.00).

Please do not contact the GP surgery about COVID-19 vaccination status. GPs cannot provide letters showing a person’s COVID-19 vaccination status.


Demonstrating COVID-19 vaccination status

Anyone living in England can now get their proof of COVID-19 vaccination status through the NHS App.

You can also call 119 to request a letter of proof of Covid-19 vaccination status.


Access to NHS services

You can now use NHS App online to access services on your computer, as well as your smart-phone or tablet.

This service allows you to:

  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Get health information and advice
  • View your medical record securely
  • Demonstrate you Covid-19 vaccination status


Message from the Park and St Francis Research Team: "Please help us Fight Covid-19 by volunteering for research"

The PRINCIPLE trial aims to find treatments that reduce hospital admissions and improve symptoms for people with COVID-19.

You could be eligible to enrol and help us if you are over 18 years and have had COVID-19 symptoms with a positive COVID-19 test in the last 14 days.

Enrol in Principle trial here.

Please see the Primary Care Clinical Trials Unit website for further information about this study.

If you'd like to know more about COVID 19 research and how you can contribute, please visit the Be Part of Research site, which is run by the National Institute for Health Research.'

"Thank-you to all our fabulous patients who have supported us in the various Covid-19 (and other) trials we have been running over the last 12 months or so - we really appreciate the time you have given us! Your contributions, have been, and continue to be, vital in the development of effective strategies, treatments and vaccines that will help control the virus, both now, and as it continues to evolve."  Dr S Glanville, Clinical lead for Research at Park and St Francis Surgery


Important Reminder about eConsult

Please note the eConsult service is not monitored outside of normal surgery opening time (8am-6.30pm Monday-Friday).

Any eConsult requests submitted outside of normal surgery opening time will not be seen until the next working day. 

For urgent medical advice when the GP practice is closed, please contact NHS 111, or dial 999 for medical emergencies.


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