In the interest of safety and accuracy, prescription requests are not taken over the telephone.
If you are able to, please use the NHS App to manage your repeat prescriptions.
If you cannot order your repeat prescription any other way, then you may drop off your request using the outer letterbox at the St Francis or Park surgery buildings. Please do not try to enter the building when dropping off repeat prescription requests.
Please ensure you have nominated a local pharmacy for us to send the prescriptions to electronically - you can do this using the NHS app or by speaking to your pharmacist or GP surgery directly.
Please do not order medication earlier than you need, there is no current shortage but stockpiling of medication may lead to supply issues and potential waste.
For the moment you can still e-mail the practice to request repeat prescriptions at WHCCG.email@example.com but we would ask only use this if you are unable to use the other electronic means.
At present we need seven working days’ notice for the production of a repeat prescription.
Pharmacy Delivery Services
You may like to take advantage of the collection and delivery services provided by the pharmacy of your choice. Please contact your pharmacy to discuss the details of this service.
Patients on repeat medication will be asked to discuss and review their medications with their GP or practice nurse on an annual basis, a notification will appear on your repeat slip to alert you when this is due. Please ensure that you book an appropriate appointment (telephone or face to face) to avoid unnecessary delays to further prescriptions.
Accessing a prescription when the surgery is closed
If you run out of your medicines (excluding controlled medications e.g. diazepam) outside of normal opening hours, and urgently need a refill, there are a few ways to get an emergency supply quickly, even if you're away from home.
Whether you have a prescription to hand or not, visit the NHS website for further information on access to medication outside of normal working hours.
(From April 2021) £9.35, per prescription, per item.
Three month prepayment certificate £30.25 and will save you money if you need more than three prescription items in a three month period
Annual prepayment certificate £108.10 and will save you money if you need more than eleven prescription items over a twelve month period