169 patients did not attend for their appointments in February 2020 - these could have been used by other patients.
If you are unable to attend your appointment, please cancel your appointment using Patient Access, the NHS App or calling the surgery 02380 252131, in addition, patients who receive TEXT reminders can respond CANCEL.
You may feel that a different service is better suited to address your particular concern - see the choosing the right service page for further information on other local NHS services you can access directly instead of your GP practice.
If you have a high temperature or a new continuous cough, use the NHS 111 coronavirus service. Only phone NHS 111 if you cannot get help online.
During the COVID-19 lockdown, our surgery is employing a "total triage" system - each appointment request will be passed to a clinician who will try to resolve your issue remotely, wherever possible.
Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact, remind you about future appointments and keep you informed about other practice news, health promotion and research opportunities.
Patients over 18 years of age can make appointments on-line either via:-
For patients unable to use the on-line options, or for patients under 18 years, appointments can still be made by calling 02380 252131.
The appointment lines are open from 08:15 till 12.00 and 14.00 till 18.00. Please note that the telephone is always busy in the morning - so for non urgent enquiries, contact us in the afternoon if possible.
For life-threatening emergencies, please call an ambulance by telephoning 999. For non life threatening emergencies call the surgery and select Option 1 to speak to a receptionist. The Duty clinician will be alerted to call you back to make further assessment.
We are unable to deal with telephone request for prescriptions, which can only be made in writing or by contacting us online.
For test results please do not call before 2pm.
Single appointments are spaced at 10 minute intervals. Should you wish to have a longer consultation, please ask the receptionist when making the appointment as this will help avoid delays for other patients.
You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.
If you cannot keep your appointment, please let us know so that we can offer it to another patient.
Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.
Often available sooner than routine appointments, we also offer short telephone appointments with our clinicians, these tend to suit simple, straight forward issues that do not require examinations. If you feel your issue can be addressed in this way please let the reception team know.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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