APPOINTMENTS ADVICE

Please cancel if you can't attend

169 patients did not attend for their appointments in February 2020 - these could have been used by other patients.

If you are unable to attend your appointment, please cancel your appointment using Patient Access, the NHS App or calling the surgery 02380 252131, in addition, patients who receive TEXT reminders can respond CANCEL.

 

Choosing the right service

You may feel that a different service is better suited to address your particular concern - see the choosing the right service page for further information on other local NHS services you can access directly, without having to wait for a GP referral.

 

Appointment Booking

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section or visit NHS 111 for advice and guidance on a range of medical conditions.

If you have a high temperature or a new continuous cough, use the NHS 111 coronavirus service. Only phone NHS 111 if you cannot get help online.

During the COVID-19 lockdown, our surgery is employing a "total triage" system - each appointment request will be passed to a clinician who will try to resolve your issue remotely, wherever possible.

Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact, remind you about future appointments and keep you informed about other practice news, health promotion and research opportunities.

Patients over 18 years of age can make appointments on-line either via:-

For patients unable to use the on-line options, or for patients under 18 years, appointments can still be made by calling 02380 252131.

The appointment lines are  open from 08:15 till 12.00 and 14.00 till 18.00. Please note that the telephone is always busy in the morning - so for non urgent enquiries, contact us in the afternoon if possible.

 

Evening and Weekend GP appointments

Evening and Weekend NHS GP appointments are now available at the "Primary Care Extended Access Hubs" at Winchester (Badger Farm), Romsey and Totton.

The NHS GPs you see in this service will have similar access to your EMIS electronic records as your own GP surgery.

You can pre-book an appointment for this service by contacting the surgery or NHS 111.

 

Emergencies

For life-threatening emergencies, please call an ambulance by telephoning 999. For non life threatening emergencies call the surgery and select Option 1 to speak to a receptionist. The Duty clinician will be alerted to call you back to make further assessment.

Please note: 

We are unable to deal with telephone request for prescriptions, which can only be made in writing or by contacting us online. 

For test results please do not call before 2pm.

Single appointments are spaced at 10 minute intervals. Should you wish to have a longer consultation, please ask the receptionist when making the appointment as this will help avoid delays for other patients.

You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.

If you cannot keep your appointment, please let us know so that we can offer it to another patient.

 

Practice Nurses

Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.

 

Telephone Consultations

Often available sooner than routine appointments, we also offer short telephone appointments with our clinicians, these tend to suit simple, straight forward issues that do not require examinations. If you feel your issue can be addressed in this way please let the reception team know.

 

 

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

View our results

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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