APPOINTMENTS ADVICE

Please cancel if you can't attend

If you cannot keep your appointment, please let us know so that we can offer it to another patient.

To cancel your appointment please use the NHS App or call the surgery on 02380 252131, in addition, patients who receive TEXT reminders can respond CANCEL.

Choosing the right service

You may feel that a different service is better suited to address your particular concern - see the choosing the right service page for further information on other local NHS services you can access directly, without having to wait for a GP referral.

Childhood illness

The NHS Healthier Together App has been designed to allow you to access care for your child much more easily. If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, you can use the app to directly inform us about your child’s symptoms. We will then contact you (before the end of the next working day) to decide what needs to be done. If you are seeking help when the surgery is shut, it will direct you to NHS 111. Lots of other parents have already downloaded it and found it extremely useful.

Appointment Booking

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section or visit NHS 111 for advice and guidance on a range of medical conditions.

You may use eConsult to request advice and treatment from the practice online.

We aim to respond to any requests before the end of the following working day, either by telephone or e-mail, to resolve your enquiry.

Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact, remind you about future appointments and keep you informed about other practice news, health promotion and research opportunities.

Patients over 13 years of age can make appointments on-line using the NHS App. Please note, you can also access NHS App services from the browser on your computer.

For patients unable to use the on-line options, appointments can still be made by calling 02380 252131.

The appointment lines are  open from 08:15 till 12.00 and 14.00 till 18.00. Please note that the telephone is always busy in the morning - so for non urgent enquiries, contact us in the afternoon if possible.

Single appointments are spaced at 10 minute intervals. Should you wish to have a longer consultation, please ask the receptionist's when making the appointment as this will help avoid delays for other patients.

If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.

Contraceptive Pill Checks

If you would like a repeat prescription of the contraceptive pill, please follow this link to complete an e-consult. You will need to provide a blood pressure, weight and height (unless you are on cerezette or cerelle). Without this information we will not be able to safely issue your pill. 

Blood pressure machines are available to purchase from most local pharmacies.

Practice Nurses

Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.

Telephone Consultations

Often available sooner than routine appointments, we also offer short telephone appointments with our clinicians, these tend to suit simple, straight forward issues that do not require examinations. If you feel your issue can be addressed in this way please let the reception team know.