Please note that we are sending you a text message asking you questions about Coronavirus for all patients who are using Patient Online Access appointment booking, please respond before coming for your appointment.
The appointment lines are open from 08:15 till 12.00 and 14.00 till 18.00. Please note that the telephone is always busy in the morning - contact us in the afternoon if possible.
Option 1. For medical emergencies
Option 2. For a routine appointment
Option 3. If you think you need advice or to be seen today by our team or have a general enquiry and you are aged 18 or over, please use the E Consult facility. This can be found by logging onto our website, www.parksurgery-hursleyrd.co.uk and clicking the blue E Consult icon which will take you through the process, However If you do not wish to use E-consult please press 3 this will connect you to our triage reception . As with our previous triage system our nurses will get back to you today
For patients who are under 18; or do not have access to the internet or have been requested by E-Consult to contact the surgery;, and require an urgent appointment today, please press 3. This will connect you to triage reception.
We are unable to deal with telephone request for prescriptions. These should be in writing or via the practice website. If you are telephoning for results in the morning, please call back after 2pm. Calls maybe recorded for training purposes. If you are able, please attend your local chemist or call the 111 service; this is free from both landlines and mobiles. Alternatively if you are aged 17 or under please use the Healthier Together website or the NHS Choices website if you are aged over 18. Before making an appointment, please consider whether you need to see a doctor, whether an appointment with a nurse may be suitable, or whether your problem may be sorted via a telephone consultation if so please use E-Consult.
Appointments can be made by telephone or in person at either surgery. A single appointment is for 10 minutes. Should you wish to have a longer consultation, please ask the receptionist when making the appointment as this will help avoid delays for other patients.
You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.
If you cannot keep your appointment, please let us know so that we can offer it to another patient.
Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.
If you feel your problem might be resolved by a telephone call, an appointment time will be given and the doctor will ring you back.
If there is a medical emergency at home that is life-threatening, please call an ambulance by telephoning 999. For other emergencies please telephone the surgery option 1 and speak to a receptionist. A doctor will contact you to assess the problem and the best way forward.
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Park & St Francis GP online service available at practice you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Did you know that GP appointments are available for west Hampshire patients on weekdays evenings and weekends at one of our Primary Care Extended Access Hubs. Contact NHS 111 to book an appointment or speak with your GP practice.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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