PRACTICE TEAM

Practice Management

Sue Levesque (DPHCM)
Business and General Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide high quality of patient care. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Rissa Le Grange

Personal Assistant to the managment team supporting all aspects of administration.

Administration

Sally Ashton

Administration Manager and Clinical Administrator dealing with the Chronic Disease Register ensuring that all at risk patients are called in for their annual review. Works closely with head nurse Jane Tutton and the administration team for all aspects of clinical work.

Carla Kane

Carla is the Registration lead for the practice dealing with all aspects of Patient registration processes.

Paula Crockford

Paula supports Sally Ashton within the clinical administration dealing with the Chronic Disease Register ensuring that all at risk patients are called in for their annual review.

Natasha Campbell

Research Administrator ensuring all aspects of research administration with Amy Glanville - Research Nurse lead.

Louise Jones

Deals with private medical administration and supports our Patient Participation Group with practice processes.

Reception

Sally Gilbert

Head Receptionist - supports the Practice Manager with the day to day running of the reception team

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions, dealing with prescription enquiries, financial claims and patient records.

Kerry Swaffield and Nadia Anderson

Kerry and Nadia are the Reception team lead and support Sally with day to day running of the reception team.

Secretaries

Lynne Winter, Jenny Neville ,Victoria Watts

We have three secretaries who deal with a vast amount of day-to-day secretarial and administrative work for the practice - a large proportion of their work involves the typing of patient referral letters to the hospitals.