THE PRACTICE CHARTER

Our mission aims to provide the best possible care ina happy working enviroment which values practice and personal development based on achievable and realistic goals.

What you should reasonably expect from our Practice:

To be treated with courtesy and confidentiality by all members of staff who will be identified to you by the wearing of a name badge.

To be offered a consultation in the event of an emergency on the day you request it, if your need is urgent. However, this may not be with your registered Doctor.  That, where possible, routine appointments will be made with your usual Doctor in order to maintain continuity of care.

To have a home visit if you are too ill to attend the surgery, making your request before 10.30 a.m. unless there are exceptional circumstances preventing this. Urgent visits at other times will be dealt with appropriately. You may not be visited by your usual Doctor but you may be assured that it will be a Doctor who is a partner of, or a Doctor or Home Visiting Team employed by the Practice unless the call is received out of normal opening hours in which case will be a member of the approved Out of Hours Service.   The GP or Nurse Practitioner may telephone you prior to making the visit.

To have access to your medical records within the defined legal limitations.

To be referred to a hospital for further investigation in agreement with your Doctor.

To have routine, authorised repeat prescription requests dealt with if given notice of seven working days.

Surgeries and Clinics to start on time, informing you if, for any reason, your appointment is delayed.

To have the right not to participate in GP Registrar or other clinical staff training.  To have the right to request telephone consultations are not recorded.

To be made aware of the work of the Patient Participation Group and of the names of its Committee members, these being displayed permanently on their own notice board in the waiting rooms and available on the Practice website.

To have any problems you may encounter listened to, and dealt with promptly and sympathetically in the first instance by Ms Sue Levesque. Business and General Practice Manager.

We ask you to help us in the efficient running of the Practice:

By arriving on time for your pre-arranged appointment and by informing Reception if you are unable to attend.

By treating all members of Park and St Francis Surgery with the courtesy and respect you would expect to receive personally.

By reserving emergency surgeries and the out of hours service for emergencies only.

By notifying the Practice of any change of address, name or marital status.