OUR TELEPHONE SYSTEM

Please Telephone: 023 80252131 for both surgeries and then choose:

Option 1. For medical emergencies

Option 2. For a routine appointment press 2

Option 3. For all patients who are 18 and over and you think you need advice or to be seen today by our team and you are aged over 18, please use the E Consult facility. Once at the eConsult page select one of the contact options, which will take you through the process. As with our previous triage system our nurses will get back to you today.  

Option 4. For enquiries

Please remember 

We are unable to deal with telephone request for prescriptions. These should be in writing or via the practice website.

If you are telephoning for results in the morning, please call back after 2pm. Calls maybe recorded for training purposes.

If you are able, please attend your local chemist or call the 111 service; this is free from both landlines and mobiles. Alternatively if you are aged 17 or under please use the Healthier Together website or the NHS Choices website if you are aged over 18.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

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NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

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