COMPLAINTS PROCEDURE

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Local Resolution

You may wish to speak with the Practice Manager on 02380252131.  It is helpful if you are able to register your complaint as soon as possible following the event.

If you would prefer to make your complaint in writing, please make sure your correspondence contains your name and address together with telephone number if appropriate.  Include the details of your concern as comprehensively as possible and send the letter to the Practice Manager marked private and confidential.

Independent Review

If you feel that your complaint has not been dealt with satisfactorily or you wish to discuss your concerns with someone not connected to your care, you can contact 

South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire
GU11 1AY

0300 561 0290

Frimleyicb.southeastcomplaints@nhs.net