Complaints Procedure
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Operations Assistant or the Business and General Practice Manager on 02380252131 who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure in the leaflet below.
Local Resolution
You may wish to discuss your complaint locally with
Hampshire and Isle of Wight Integrated Care Board
Email: hiowicb-hsi.patientexperience@nhs.net
Phone: 0300 561 2561
Address:
Omega House
112 Southampton Road
Eastleigh
Hampshire
SO50 5PB
Independent Review
If you feel that your complaint has not been dealt with satisfactorily or you wish to discuss your concerns with someone not connected to your care, you can contact
Parliamentary Health Service Ombudsman (PHSO)
Milbank Tower, Milbank
LONDON
SW1P 4QP
Tel: 0345 015 4033
www.ombudsman.org.uk
