We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
You may wish to speak with the Practice Manager. It is helpful if you are able to register your complaint as soon as possible following the event.
If you would prefer to make your complaint in writing, please make sure your correspondence contains your name and address together with telephone number if appropriate. Include the details of your concern as comprehensively as possible and send the letter to the Practice Manager marked private and confidential.
If you feel that your complaint has not been dealt with satisfactorily or you wish to discuss your concerns with someone not connected to your care, please contact the NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 2233. Email: email@example.com
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our results
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.