ON-LINE APPOINTMENT BOOKING

Appointments

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section or visit NHS 111 for advice and guidance on a range of medical conditions.

If you have a high temperature or a new continuous cough and cannot manage at home please use the NHS 111 coronavirus service. Only phone NHS 111 if you cannot get help online.

During the COVID-19 lockdown, our surgery is employing a "total triage" system - each appointment request will be passed to a clinician who will try to resolve your issue remotely, wherever possible.

You can update your contact details and consent to receive text messages here  to ensure we can easily respond to enquiries, remind you about future appointments and keep you informed about other practice news, health promotion and research opportunities.

Patients over 18 years of age can make appointments on-line either via:-

eConsult 

Patient Access

The NHS App

For patients unable to use the on-line options, or for patients under 18 years, appointments can still be made by calling 02380 252131.

The appointment lines are  open from 08:15 till 12.00 and 14.00 till 18.00. Please note that the telephone is always busy in the morning - contact us in the afternoon if possible.

Option 1. For medical emergencies

Option 2. For a routine appointment 

Option 3. If you think you need advice or feel you need to be seen today.  

 

Emergencies

For life-threatening emergencies, please call an ambulance by telephoning 999. For non life threatening emergencies call the surgery and select Option 1 to speak to a receptionist. The Duty clinician will be alerted to call you back to make further assessment.

Please note: 

We are unable to deal with telephone request for prescriptions, which can only be made in writing or by contacting us online. 

For test results please do not call before 2pm.

Single appointments are spaced at 10 minute intervals. Should you wish to have a longer consultation, please ask the receptionist when making the appointment as this will help avoid delays for other patients.

You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.

If you cannot keep your appointment, please let us know early so that we can offer it to another patient.

 

Practice Nurses Appointments

Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.

 

Telephone Consultations

Often available sooner than routine appointments, we also offer short telephone appointments with our clinicians, these tend to suit simple, straight forward issues that do not require examinations. If you feel your issue can be addressed in this way please let the team know.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

View our results

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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